SARATOGA INVESTMENT reserves the right to inspect the ticket, travel documents, luggage, goods, packages and parcels of any passenger.
SARATOGA INVESTMENT reserves the right to refuse to transport or continue to transport, any passenger(s) or their luggage or goods provided that such refusal shall not result in any unfair discrimination.
The company will not be responsible or liable for any luggage that a passenger brings onboard and places inside the vehicle.
A passenger should have one bag not exceeding 20 kilograms. Additional luggage or luggage exceeding 20 kilograms will be charged according to the parcel policy.
SARATOGA INVESTMENT will not refuse the transport of passengers merely based on the fact that they are physically challenged.
Smoking and the use of alcohol or drugs on any SARATOGA INVESTMENT vehicle are prohibited and forbidden by law and shall not be allowed on SARATOGA INVESTMENT’s vehicles. SARATOGA INVESTMENT reserves the right not to transport any passenger who enters any SARATOGA INVESTMENT vehicle whilst intoxicated.
Should you have a complaint in respect of SARATOGA INVESTMENT, you should inform SARATOGA INVESTMENT as soon as possible after the incident. COMPANY will not consider any complaints raised more than four weeks after the incident.
No pets will be allowed on SARATOGA INVESTMENT’s vehicles.
Passengers with special needs, including passengers with medical conditions and disabilities, are required to inform SARATOGA INVESTMENT before they travel with SARATOGA INVESTMENT.
Passengers with any medical condition, whether chronic or not, are advised to consult a medical practitioner prior to departure.
The wearing of seat belts is compulsory on all SARATOGA INVESTMENT vehicles.
SARATOGA INVESTMENT reserves the right to refuse transport of any minor child or major person in its sole discretion and shall not be liable for and is indented against any loss or damage occasioned by such refusal.
The terms and conditions set out herein shall be severable of each other and the invalidity of any part of these terms and conditions shall not affect the validity of any other part.
TICKETS
The ticket is proof of the agreement of transport between SARATOGA INVESTMENT, the purchaser of the ticket and the passenger, and the accompanying terms and conditions are the entire agreement between the passenger and SARATOGA INVESTMENT.
A ticket is valid for the use only by the passenger to whom it is issued and for the route, date and time shown thereon.
A child of more than three years will be required to have his/her own ticket. Also, for the traveler who will travel with more than one child, they will have to occupy their seat to avoid inconvenience to the fellow traveler.
It is the passenger’s responsibility to ensure that the correct information is shown on the ticket. Any alteration to a ticket may render it invalid.
Passengers are not allowed to break their journey into multiple legs, unless separate tickets are issued for each individual journey.
Only tickets purchased from SARATOGA INVESTMENT or its appointed agents or OTAPP will be valid. Any tickets obtained from any other place or person not being an SARATOGA INVESTMENT agent will be void and the bearer of such tickets shall have no claim whatsoever against SARATOGA INVESTMENT and/or any of its directors, officers, servants, agents, or any other person acting on behalf of or under the control of SARATOGA INVESTMENT for any damages whatsoever.
The rights and title in and to tickets are non-transferrable. Tickets may however be transferred to another date and time (SEE TICKECT CANCELLATION AND CHANGES POLICY) whereupon new tickets shall be issued. All transfers shall be subject to payment of a cancellation fee.
In the case of credit card bookings made via ACCEPTABLE websites the ticket will be automatically cancelled unless the cardholder complies with all requirements stipulated during the booking process, which may include that the credit card used to purchase the ticket(s).
TICKET CANCELLATION AND CHANGE DATE.
To cancel ticket not less than six hours before departure time, passenger will be liable to pay 30% total fare.
To change travel date, notify the company early and if you are to change date six hours before departure time, passenger will be liable to pay 20% of total fare. Notwithstanding, with change date We does not guarantee availability of the same seat or seat class or departure time.
Moreover, there is no refund or change date for lateness.
To cancel or change a ticket, please notify the nearest SARATOGA INVESTMENT office, or the agent where the ticket was purchased, or call +255767288880 Positive proof of the ticket will be required.
PARCEL
Parcel service is a 24/7 service. The service does not include collection/delivery. Names and phone numbers are required for sending and receiving of parcels. The person responsible for collection of parcels must be indicated and valid contact details are required.
The cost of transport of parcels is charged taking into consideration the true weight and value of the parcel/consignment. The highest of either the true weight or volumetric weight will be used to determine the cost of the parcel/consignment. The cost of transporting a shipment can be affected by the amount of space that it occupies on a bus, rather than the actual weight.
Cash is accepted methods of payments.
Upon acceptance of a parcel/consignment, SARATOGA INVESTMENT will issue a receipt. This receipt is proof of the agreement of transport between SARATOGA INVESTMENT and the purchaser of the receipt. The terms and conditions of this receipt are the entire agreement between the person paying for the receipt and SARATOGA INVESTMENT Certain goods are restricted for cartage due to transit restrictions or their hazardous nature. It’s the responsibility of the sender to advise SARATOGA INVESTMENT Parcel Service if the goods are of hazardous or dangerous nature, and the necessary documentation must accompany the consignment. SARATOGA INVESTMENT shall not be liable for any damages suffered as a result of a clients failure to inform SARATOGA INVESTMENT of the nature of Hazardous goods transported.
SARATOGA INVESTMENT will only keep consignments in storage for a period of 2 (two) days. If the consignment is not collected in this period, SARATOGA INVESTMENT will charge TZS 5,000 for each extra day.
